Effective Date: 20th September 2024
Last Updated: 20th September 2024
At Audacity of Hope, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, engage with our services, or interact with us online or in person.
By using our services, you consent to the practices described in this Privacy Policy. Please read it carefully to understand how we manage your information.
Information We Collect
We may collect personal information from you in various ways, including:
- Personal Information: Name, email address, phone number, mailing address, and other contact details when you fill out forms on our website, subscribe to newsletters, or schedule appointments.
- Health Information: Information related to your mental health, treatment preferences, medical history, and any other information you provide during counseling sessions or through our digital platforms.
- Payment Information: Billing and payment details when you use our services.
- Technical Information: IP address, browser type, device information, and website usage data collected via cookies or other tracking technologies to improve your experience on our website.
How We Use Your Information
We may use your personal information for the following purposes:
- To provide mental health services, including counseling, therapy, and other treatments.
- To communicate with you regarding appointments, services, or updates.
- To process payments and manage your billing information.
- To send newsletters, updates, or educational materials (you may opt out of these communications at any time).
- To improve our website functionality, user experience, and customer service.
- To comply with legal obligations and maintain safety and security.
How We Protect Your Information
We are committed to protecting your personal information. We implement industry-standard security measures, including encryption and secure servers, to safeguard against unauthorized access, alteration, disclosure, or destruction of your data.
However, no method of data transmission over the internet is entirely secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with trusted third parties only in the following circumstances:
- Healthcare Providers: With your consent, we may share health-related information with other healthcare professionals involved in your care.
- Service Providers: We may share your information with third-party service providers who assist us in delivering our services (e.g., billing platforms, email services).
- Legal Requirements: If required by law, we may disclose your personal information to government authorities or law enforcement agencies.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience, track usage patterns, and analyze traffic. Cookies are small data files stored on your device that help us understand how visitors interact with our site.
You can modify your browser settings to reject cookies, but doing so may affect your experience on our website.
Your Rights Regarding Your Information
You have certain rights regarding your personal information, including:
- Access and Correction: You may request access to your personal information and ask us to correct any inaccurate data.
- Data Deletion: You may request the deletion of your personal information, subject to any legal obligations we have to retain it.
- Withdraw Consent: If you have given consent to process your personal information, you may withdraw that consent at any time.
- Opt-Out: You may opt out of marketing emails or newsletters by following the unsubscribe instructions in the communication.
To exercise any of these rights, please contact us at [Insert Contact Information].
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.
Children’s Privacy
Audacity of Hope does not knowingly collect personal information from children under the age of 13 without parental consent. If you believe we have unintentionally collected such information, please contact us immediately, and we will take appropriate steps to delete it.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top. We encourage you to review this policy regularly to stay informed of how we protect your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using our details on the website
By using our services, you acknowledge that you have read and understood this Privacy Policy.